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By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 732

Training-Blog-PhotoOne of the issues that security companies must be realistic about is the need to discipline their security officers. The industry is such that guards cannot always be fully supervised because they may work alone, overnight or in a remote area. When no one is watching, there is always the temptation for the average guard to stray from company directives by napping, using their cell phone, checking-out early or even leaving their post. This lack of work ethic and accountability is a constant management challenge for companies that strive to be the best they can be. Many times, the problem is worsened by companies that choose to overlook poor performance in order to retain enough guards to maintain their workforce.

In all cases involving protocol behavior violations, the first question for any operations director to ask is: “Did this occur because the guard made an honest mistake, or in spite of the fact that the guard knew it was wrong?”  Intentional violations of policy require a more stringent level of disciplinary action than common mistakes due to lack of experience.

The second question is: “Is this a first-time violation, or a repeat violation?”  The third time that a specific protocol is violated, despite coaching or disciplinary action, requires a higher level of discipline than a first time offender, given the fact that a multiple occurrence can hardly be excused as an unwitting mistake.

Unfortunately, the combination of low hourly wages, high turnover rates, absence of on-site supervision, deficit guard verification technology, poorly motivated guards, and a lack of meaningful training provides a real challenge for the average security guard company. One could make the case that the industry itself has created the conditions that lead to poor guard habits by the way the average security company operates.

It’s no secret that in order to be competitive, many security companies must pay guards lower wages, which often make it hard to motivate and retain employees in an industry where employees will “jump ship” for a job that pays a little more per hour. This often means security companies may overlook minor guard infractions, which can lead to guards committing more serious transgressions.  Without a clearly communicated disciplinary process in place, many companies find themselves in a position that forces them to terminate guards who should have been better trained, supervised, coached and compensated in the first place.

Disciplinary action must be fair to the officer, and the company. The primary goal is to train the guards to be compliant with well thought out company protocols. The ideal level of punishment for an offending officer is a balance between applying a learning process (remediation) and the appropriateness of the penalty to the infraction (the punishment fits the crime).  The discipline should always consider the specific nature of the incident, as well as the individual officer’s past history of performance on the job.

Disciplinary actions must also be consistent.  All things being equal, similar first-time offenses by different individuals should draw comparable penalties.  The old idea of “making an example” by punishing an offender severely not only violates the ideas inherent in progressive discipline, but also likely starts an officer who might have been remediated on a path that could lead to claims of unequal treatment from a human resources perspective.

A mindful system of discipline and reward is intrinsically tied to a successful training program which prepares new hires to perform their duties while offering coaching and reassignment to existing guards who do not represent the company as intended.  A training program must be well planned and executed to reflect the brand reputation externally and the company culture or personality internally.  Specifically, guards need to be clear on the penalties for poor conduct, as well as the rewards for superior performance.  The old saying: “You can’t tell someone they did something wrong, if you never taught them what’s right” certainly applies.  Careful vetting, updated training, effective orientation, engaged supervision, annual reviews and consistent coaching are key to cultivating a guard pool that is reliable, accountable and vigilant. This hard work directly benefits the client, company and ultimately the industry as a whole.

Progressive security companies use discipline as a building tool, not as a motivation killer.  The proper reinforcement of expectations through effective orientation and ongoing training, combined with a meaningful application of discipline will result in more vigilant security officers and satisfied clients.

 

armed guard blog photo

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 523

armed guard blog photoTraining programs for armed guards in the modern security industry can run the gamut, from non-existent to extensive.  In most corporate settings, limitations on the level of training provided to security officers are often the result of real world budgetary considerations.  State regulations and insurance companies also influence the type and extent of armed training initiatives.  The unfortunate reality is that merely meeting legislative, liability, or client financial requirements may lead to ineffective or unproductive security officer training to the detriment of everyone’s safety.

Remember, that the training of armed security officers is not only geared toward the use of a firearm.  Rather, it is only one component of the training that utilizes the option of deadly force during an encounter with an adversary.  Training to become competent in the techniques that could result in the taking of another human life encompasses a number of issues that come into play during and after a lethal encounter.  Regrettably, training security officers to anticipate the physical and emotional aftermath of incidents is virtually non-existent in modern training.

Often overlooked or disregarded are the numerous other aspects of security officer training that exist in a force continuum in addition to deadly force.  This non-lethal instruction includes the way a security officer reacts on the scene, such as making his presence known and using some measure of physical force to gain subject compliance. In addition, the use of verbal de-escalation techniques to manage aggressive behavior (MOAB), open-handed control, chemical weapons (OC spray), impact weapons (batons), grappling hand-to-hand combat, and non-lethal munitions are all force and training options, as well as legitimate choices for security officers when interacting with a combative subject.

While many law enforcement and security trainers refer to the alternate use-of-force options during lethal weapons training classes, few actually conduct the kind of comprehensive training sessions that leave individual security officers comfortable and capable of executing these options in a confrontational situation.  Arguably, verbal de-escalation techniques are the most important of all security officer responses to counter a threat, yet this remains the least thoroughly taught of the continuum of force options.  Verbal de-escalation becomes even more critically important given the fact that very few security officers are provided with the non-lethal weapons options available, because either the security company or the client tend to view those options as either too expensive to manage or another liability.  As a result, many security guards often lack the training and associated comfort level necessary to deploy these alternate weapons appropriately.

The bottom line is that it becomes incumbent upon those of us in the security industry to make the necessary commitment and investment to be certain that armed guards are trained to a competent and capable level.  The best security companies must train their guards to determine when deadly force may be necessary and react appropriately. However, they must also be proficient with utilizing all necessary non-lethal options when confronted with critical and demanding security situations. Decidedly, the great majority of incidents faced by security professionals will require the competent use of non-lethal force as the correct, and legal, response that keeps people safe and mitigates liability.

Photo of security guard shirt back

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 726

Active ShooterIn the 2 weeks between Part One and Part Two of this blog there have been 2 more “mass shootings.”  On June 17, 2018 at least 17 people were shot at an Art Festival in Trenton New Jersey, and  last week 5 more individuals were killed in a “mass shooting” in Annapolis Maryland.  Please note that the quotation marks around the words “mass shooting” are there to comply with the federal government’s definition in which “4 or more people are shot”.

When we look at the total number of 2018 shootings in which three or less people were shot, the number varies depending on differing statistics from a low of 100 to more than 154.  No matter what the actual number is, we can all agree that any number is much too high.

While Echelon security staff was not deployed at either site, it is our belief that the training our security guards receive prepares them for rendering immediate assistance to our clients in the vital minutes between the time the first shot is recognized, and the first responding law enforcement officer arrives.

Our officers are trained in the ugly truth that no matter how a venue is secured, that the assailant will always have the upper hand.  Unlike law enforcement, security staff or the general public, the assailant knew they left their house with the intent of coming to an event to take human lives –  everyone else did not.

Statistics have shown that nine times out of ten, the assailant is either a current or former student, employee, or patron of the venue and has knowledge of how to enter the building with the least amount of detection.

While many other security companies stress the basic training of our industry – customer service, patrol basics, and report writing (all invaluable security industry skills) we require that all applicants be competent in such areas before their formal training commences. Building on these core values we then focus on what to do when things go wrong:

  • Dealing with Difficult People
  • Observation Skills
  • Tactical Awareness
  • Crisis Response or Active Safety Response.

And, because about half of our guard force is unarmed, we focus on the role expected of them in such situations.

We do our utmost to impress upon each new officer that in crisis situations their role as an unarmed guard is to alleviate panic.  We make sure that they fully understand that in the precious few minutes until law enforcement arrives and the “threat is neutralized” that they will be the first person of authority that frightened employees, guests or patrons will turn to for guidance.

Their first duty is to get as many people to safety as possible, using evacuation routes that are the least dangerous.  Once this is done and people are safe, our guards are trained to alert authorities that there is a shooter on the premises.  We instruct our staff on how to call local authorities, 9-1-1 and what information to provide.

Our security instructors stress the importance of safely exiting a building and best practices for doing so.  We teach the basic skills to assess if safe exit is not an option and provide the knowledge through practical exercises such as:

  • Securing an area
  • Cover vs. concealment
  • Improvising locking devices
  • (and only when necessary) committing themselves to direct confrontation with the assailant
  • Interacting with law enforcement upon their arrival.

Echelon understands that the training provided to new security guard staff members is not equivalent to the rigorous training provided to law enforcement – nor is it designed to be.  Its purpose is to provide familiarity with concepts, empathy with victims, and to guide the proper actions in times of crisis situations.  Our first duty to our clients will always be to respond in a preventive and proactive fashion at the most critical times.

Yet, should the circumstances arise, and prevention is not possible, our security guard staff understands that our role is to:

  • Mitigate as much physical and emotional harm as possible
  • Decide upon the proper survival protocols
  • Make sure that techniques are correctly applied
  • Keep everyone safe and secure until law enforcement arrives and the threat is eliminated.

Every state has different standards in order to become a certified security guard, so Echelon provides our own proprietary training to ensure our officers are prepared to respond appropriately in any situation.

Security training

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 551

Security trainingThe basic security guard training and site-specific directives my company provides is tested and proven to work in almost any security environment to protect people and property. The exception to this rule are the security officers assigned to protect our education and religious institutions.  While most security training is focused on “detect, deter, observe, and report” our institutional guards are taught to “be vigilant, think on their feet, make tactical decisions, and in case of crisis – save lives.”

In addition to their basic security guard training, these officers receive additional high-level instruction in crisis response, stressing an “Active Safety” mentality, as opposed to an “Active Shooter” mentality. The end goal being the survival of themselves and the clients we secure and protect.

Knowing that most institutions now instruct their staff, students or congregants in the basics of RUN-HIDE-FIGHT or the A.L.I.C.E. (Alert, Lockdown, Inform, Counter, Evacuate) we train our school and institutional officers to understand these protocols and assist in their implementation.

These programs and many others, provide the end-user with extremely useful, rational, and practical information.  However, they are based on the flawed belief that rational answers to irrational acts of violence are effective.  Compounding the problem is the delivery of the training method.  Although, it’s not ideal to just watch a video, listen to a power point and perform a few active shooter drills a year, these methods are far superior to no training at all. Our officers are familiar with a variety of basic active shooter training methods, so they’re better prepared in any event.

However, instructors who have had extensive training or law-enforcement experience know the sad truth is that the RUN-HIDE-FIGHT training method (no matter how professionally presented) cannot adequately address the chaotic, and unpredictable reality of an active shooter attack.

To be clear, we advocate RUNNING-ESCAPING as the most sensible option of all, but RUN-HIDE-FIGHT training encourages a mindset that better prepares people to save themselves and others during an active attack.

Among the problems in RUN-HIDE-FIGHT is the proven fact that this model is based on rational thought, linear thinking, fosters a non-aggressive/victim mindset, and fails to adequately deal with fear induced panic, fear, and freezing that human beings are prone to exhibit.

The linear thinking of RUN-HIDE-FIGHT has the psychological danger of falsely setting into clients’ minds that fighting should always be the last resort. This may waste precious time looking for a place to hide, when tactical circumstances dictate that physically confronting the attacker is the best response.

The bottom line is training people to realize that there is no one best answer and accept the reality that the best plans, locks, cameras, and alarms are no match for a determined attacker. Remember, that in every instance, the active shooter attack began long before the first shot was fired, and that the majority of the bloodshed occurs before the first law enforcement person can respond.

Our security instructors and curriculum planners spend hours teaching our guards the concepts of a survival mindset, the basics of tactical thinking, the valuable of each second, and the paralytic effects of fear and how it can be conquered.  The most important message of all is that in times of crisis – we do not rise to the occasion, but rather fall back on our training.

…to be continued.

Background Check Form

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 755

Background Checks FormAll reputable security companies run background checks before hiring new guards to be certain that both the client and the company itself are protected and represented by reputable individuals. For the most part, states require that a background check be performed before a guard can be issued state credentials like the so called “Guard Card.”  The most important duties of a security guard are to protect the clients’ property, possessions, and personnel, so before hiring, a good look into the guard’s past can shed light on how successfully they might be able to perform their duties.

Background checks and credentialing are in the best interest of the client, the security company and the guard him/herself. While the discovery of some minor legal “issues” may be forgiven, most states and security companies must be cognizant of prior felony convictions or open charges, particularly ones involving theft or violent crimes. Additionally, knowing if a conviction on “minor” charges was a result of a plea agreement (which originally included felony-level offenses) can be a major indicator of an applicant’s potential for success or failure.

Not only do background checks help in hiring decisions, but they may also protect a business in the case of potential lawsuits or other legal complications. For example, let’s say a business chooses to hire a guard on their own, without the help of a reputable security company. If that guard was previously convicted of theft and then steals from the business, that business will probably not be able to file a claim for stolen property, regardless of whether they knew about the previous infraction or not.

Individuals applying for a security guard positions should be informed and expect that a criminal background check will be a major part of the hiring process, a tacit demand requiring 100% honesty on their application. Companies will compare the information on an application with the information garnered from background checks and a uniform and unbiased process for weighing prior minor infractions in an applicant’s youth may be no problem, unless of course they’ve lied about it.

A reputable security company will conduct fairly extensive background checks before hiring a guard that might include any or all of the following:

  1. Criminal Background Checks – Obviously, a security company making a hiring decision needs to know about past criminal activity. But they also want to see that the information on a potential employee’s application matches the information in the background check. An applicant who lies about past criminality, even if it is a very minor infraction, will have a hard time convincing a company that they are honest and should be hired.
  2. Fingerprints – In many cases, guards will also be fingerprinted so the hiring company can run the prints against the FBI’s Integrated Automated Fingerprint Identification System. There can be issues in an individual’s past that do not show up on a standard state level criminal background check.
  3. Driving Records – Many guard positions require driving duties, so a fairly clean driving record is important. Confirming that the applicant possess a valid/current driver’s license as well as a registered and insured vehicle should also be considered before hiring employees to fill spots where public transportation is not an option.
  4. Sex Offender Database Checks – Security guards will interact with all manner of people in the course of performing their duties. An applicant whose name appears in the Sex Offender Database will not be eligible for employment.
  5. Credit Checks – A check of a potential employee’s credit history is becoming normal for many jobs, even outside the security industry. Most states require security guard applicants to consent to a credit check, and in most cases, if an employer turns down an applicant due to a problem on their credit report, they are required to show the applicant the report and the reason for the rejection.
  6. Open Charges – If an applicant is in the midst of legal battle, for example, if they are engaged in a civil case with a spouse or family member, or perhaps involved in a domestic violence case or under a Protection from Abuse (PFA) order, it is unlikely that they can be hired.

Established and well managed security providers will have their own battery of application and interview questions that add depth and detail to the typical background check process. Despite how extensive state and federal background checks might be, there is no substitute for sitting across from an individual and asking probing questions about their current legal status as well as their past.

Hire Security Providers

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 572

Hire Security ProvidersWhen the safety and protection of your business, employees and personal property are at stake, is it really in your best interest to hire the lowest priced security provider? We’ve all heard the saying “you get what you pay for” and that certainly holds true in the security business. The simple truth is that low cost security providers are often not qualified to perform the level of services required to ensure you’re safe and secure in today’s volatile world. Let’s look at a few reasons why.

Each state has different licensing and registration regulations, so be sure that your security partner has obtained the appropriate credentials and insurance required by law. Sure, you can hire an unlicensed guard to patrol your property, but how can you be sure about their ability to handle unwanted or illegal activity in the proper manner? What if their actions land you or your business in court? Are you protected in such an instance or are you left with all the liability? Lawsuits often include vendor selection and vetting processes, so be sure you select a reputable security provider that is licensed, bonded and insured, and ask for references. The imagined time and money saved on a low cost security providers quickly evaporates when faced with long term legal issues. In fact, research shows that security companies are one of the most sued industries, which is commonsense based on the inherent risks involved protecting people and property in many different situations and industries.

Low cost security guard companies also tend to have an extremely high turnover. They typically hire individuals who work part time, are between jobs or are just looking to pick up a few extra dollars. These untrained transient employees typically have no motivation to care about their job performance. By contrast, career security professionals are carefully vetted, well trained, diligently supervised, utilize technology, and are monitored 24/7 by GPS to document their duties. These checks and balances cost a little more, but naturally create the most vigilant security guards.

Remember, that when you hire security guards or personal protection, you’re hiring people that represent your brand personality and reputation. In many cases, these individuals may be the first impression a guest, visitor or potential customer comes in contact with when entering your premises. Whether you work in the public or private sector, the first impression counts, so the best security guards will look the part and act as helpful goodwill builders.

Also, consider this from the perspective of the security provider. If they offer low cost guards to your business, it means they are paying their guards poorly. That means they are most-likely spending an inordinate amount of time and effort dealing with turnover, callouts, lateness and discipline problems. If that’s where their energy is going, then proper hiring, training and customer service are certainly suffering.

Licenses, insurance, training, supervision, technology and office management all cost security companies a significant amount of time and money. Companies with no infrastructure will certainly offer a lower guard rate, but your overall safety, customer service and peace of mind will be lower as well. Remember, a lawsuit, loss or other security incident can seriously derail a business’s profitability and progress, so consider the possible downside when considering the low cost provider. Yes, you get what you pay for, but you also might get a lot more than you bargained for in terms of loss, aggravation and liability.

hand-erasing-gun-from-blackboard_Red filter

By: Don Benn, School Security Training Instructor, Echelon Protection & Surveillance.
Word count: 643

hand-erasing-gun-from-blackboard_Red filterEchelon has been providing security solutions for educational institutions and school districts since the company was founded in 2001.

At that time, our original duties were to provide a helpful, professional, uniformed presence to assist the school staff in standard activities such as hall monitoring, crowd control at sports events, traffic control at arrival and dismissal, deterring horseplay and breaking up the occasional fist fight. This traditional style of school security required minimal specialized training and little more than common sense, good-character, and a sense of responsibility on the part of our guards.

This changed drastically after the events of December 14, 2012 when a 20-year-old male in Newtown, Connecticut armed with multiple weapons shot his way into a locked local elementary school and in less than seven minutes murdered 20 students and 6 adult staff members before taking his own life. At the time, it was the deadliest mass school shooting in America.

Within a week of this horrific event, our focus at the 20 schools in which we worked at the time shifted from deterring horseplay to preventing tragedy. Working in conjunction with school safety experts, district professionals and governmental and security industry trainers we rethought, revised and expanded our own exclusive school security training.

All Echelon school security staff received our proprietary School Marshal training.  Acknowledging that the very notion of having uniformed security guards in schools is fraught with controversy, budget and public relations concerns, we sought areas of common ground in an effort to deliver the most effective and affordable school security solution.

In the weeks following the Newtown murders, Echelon security specialists accompanied school district leaders on safety and vulnerability inspections of their schools.  During these security assessments, recommendations were offered and incorporated into revised crisis prevention and response plans.  Echelon participated with school staff in district lockdown and evacuation drills. We shared our collective expertise and became more knowledgeable and better trained ourselves.

At that time, Echelon was viewed as an “outside vendor” who understood that our job was essentially to carry out the district safety policies that were already in place. In time, we became regarded as “security partners” that take the lead in assessing the risks and developing the proactive strategies and technology to prevent active shooters and other crisis related events. Currently we provide security for over 60 public, private, parochial, charter and religious schools on a full-time or part-time basis, and we are able to train every guard to respond to active shooter threats in order to protect the students, faculty and staff.

Our guards learn the basics of such tested and proven methods as Run-Hide-Fight, in which they learn to use confrontation as a last resort.  In addition, they receive training in Move-Escape-Attack, which is a little more flexible but a little tougher when in charge of a large group of students.

Our guards are exposed to a veritable alphabet soup of methods including A.L.I.C.E (Alert, Lockdown, Inform, Counter & Evacuate) and C.O.U.N.T.E.R. (Consider Options Use New Thinking & Evade or Retaliate).  We teach these varied forms of response because we want our security guards to be able to adapt to the policies and protocols of whatever school they are assigned to protect.

With each new tragedy, like the latest Valentine’s Day shooting at Stoneman Douglas High School in Florida (17 killed), new information and strategies are formulated by law enforcement agencies and private security companies like Echelon. The best security guards will have a survivor/protector mindset. We train our guards to overcome the very basic human instincts of Flee, Fight, or (worse) Freeze.  A variety of training and technology provides our guards with more options to keep every person safe.

Experienced Corporate Security

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 560

Experienced Corporate SecurityLanguage is always developing and as business and social structures change, so do the meanings of many terms.  In the security and protection industry, two terms that are sometimes used interchangeably, “bodyguard” and “executive protection,” really have quite different meanings. As the security and protection landscape evolves, these terms have become even further apart in their meaning and application. To limit the confusion, we thought a little clarity from inside the industry might be helpful.

Bodyguard is an older more general term, that over time has suffered a bit based on the stereotype. The image is clear. We hear the term bodyguard and we imagine a menacing brute standing in front of their client with a “don’t even try it” look on his face. While the job description may require putting one’s own body in between the client and any potential harm, this is an outdated, brawn over brains approach that could escalate a conflict. Also, merely guarding a body is far from representing the full scope of protection needed by today’s VIP, executive, dignitary and celebrity clients. While an imposing presence is fine, an authoritative, professional presence that projects vigilance and training is the right choice for your VIP.

An untrained bodyguard will typically react to threats with immediate brute force which is not only dangerous, but a clear liability. In fact, if you hire some big guy from the local gym, that may be the extent of their abilities. An executive protection specialist, on the other hand, is thoroughly trained to work as an individual or as part of a seamless personal protection unit to mitigate threats or risks through careful planning and awareness. True specialists are trained not only in physical defense techniques, but in a host of other de-escalation methods as well.

For example, while they are trained in the use of firearms, an executive protection specialist is also trained to anticipate challenges and remove the client from harm before ever needing a weapon. Specialists are trained to evaluate situations for threats before they occur, by using mental and visual perimeters around their client as protective zones or layers. They may also be trained in specific subjects, like cultural sensitivity, technology, evasive driving, counterterrorism, advance planning, bomb sweeps and many other special skills required in today’s volatile environment.

With training comes expense, and as expected, the rates for a quality personal protection agent or team are going to be significantly higher than an untrained bodyguard. Most states have licensing requirements in order for someone to be certified in personal protection services, and various levels of certification are typically available. As is the case with most industries, individuals with a desire for career advancement and employment stability can pursue any number of levels of accreditation. Schools like Executive Security International in Colorado offer a variety of certification levels with course like the Executive Protection Program consisting of a 28 day residency.

The bottom line is, you get what you pay for when it comes to personal protection services. With the complexity of today’s security environment –technology, terrorism, advanced weapons – it just does not make sense to hire an untrained person to keep yourself, loved ones or VIP safe and secure. If you have a need for personal protection, we encourage you to be clear about your situation and discuss the solutions with a qualified personal protection specialist.

Quick Response Security Guard

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 511

Security Guard Quick ResponseIf your office or facility employs one or more security guards that perform patrols of your business or campus, you must be certain that your guards are performing their duties while documenting all activity with clear, detailed reports which are reviewed daily and filed for future use.

Every facility is different and factors such as industry, size, location, layout, and so much more influence both the guard’s tour patrols and protocols. As an example, a retail store certainly has a different set of directives than say, a construction site or public school. Depending on whether your guards are protecting inventory, property or people, there will be many different factors to consider. However, there are security best practices common to most businesses, and understanding these procedures will help with security assessments and defining protocols.

Let’s consider the facility layout first. Just about all businesses that occupy physical locations will have the following high threat areas in common:

  • Vaults, cash registers or anywhere that valuables are stored
  • Main entrances, exits and windows
  • Auxiliary entrances, loading docks, basements
  • Elevators and stairways
  • Connections to other buildings
  • HVAC systems
  • Electrical and alarm systems
  • Utility rooms
  • Data storage, computers and servers
  • Storage areas for anything from chemicals to food to parts and inventory

Then of course, there are exterior locations to consider. These might include the following:

  • Building exteriors, including roofs
  • Outbuildings, storage and garages
  • Dumpsters and loading areas
  • Landscaping and surrounding terrain
  • Entry and exit points
  • Fences and perimeters
  • Parking lots and access roads

It’s clear, that once you start to think about a strategy for securing your building or campus, there are a lot of variables to consider and it’s likely that you will find your specific security challenge has a few items from each group.

It’s worth having a good hard look at your areas of exposure with your security partner to make sure that you are considering all perspective areas of risk. For example, it does little good to schedule a basic nightly check of all doors, windows and entrances, but overlook the liability of intrusion from rooftops or adjoining buildings.

There are also many technology solutions to help manage tour patrols and guard reporting. Many software packages, like Officer Reports, which we use here at Echelon, allow our supervisors and scheduling department the ability to monitor guard locations via GPS and see reports from check-in locations in real time. Packages like these often bundle other features like time and attendance tracking, schedules and employee profiles, and tour reports can be sent to clients with clear, easy to read information – so you know exactly what you’re paying for.

As is always the case, whether you are managing your own proprietary security team or if you hire a security partner like Echelon to handle security for you, a clear understanding of your organization’s needs, physical layout and vulnerabilities are all required for any security strategy to be effective. The lists above is a good place to start.

 

 

Security officer reporting

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 607

technology influences the security industryAlmost every business has been affected, in some cases quite drastically, by new developments in technology. The security industry is no exception. Progressive security companies must not only employ new technology, they must also train and equip security guard personnel to install, use, monitor and interpret the growing data that result from deploying new hardware and software systems for clients that want verification and documentation of services.

And like other businesses, security companies have to make decisions on how much and what type of technology to use. Just because a technology is developed and available, does not necessarily mean it’s right for all clients. Technology professionals and security company management must remember that the basic needs of the security industry, i.e. protection of people and property, have not changed all that much. Any decisions to purchase and new technology must first meet the needs of the client.

That said, clients are educating themselves on the benefits of technology and expecting guidance, technical savvy and accountability from their security providers. This means that not only must providers obtain and use new technology where appropriate, they must also retrain their employees including security officers, supervisors and operations managers.

For example, tech savvy clients may seek security as a service (similar to Software as a Service or Saas) options from their providers. This typically entails the use of cloud based, remote security solutions and flexible, integrated options that meet the security needs of clients in specific industries. The ability to capture, analyze and save data for review are often part of the client needs in order to help mitigate liability. If businesses want to remain competitive, they must be ready to offer these services which often carry a monthly fee.

For the most part, security guards, now typically required to carry smart phones, must also be trained in how to use mobile apps, dashboards and reporting tools. A security system is only as good as the input it receives, so video cameras, access controls and security officers alike all contribute usable information from their locations into a central system which must be secure and monitored constantly.

Like most other industries, automation is also playing a larger role. Gone are the days where security officers can only “review the tapes” after an incident has occurred. Intelligent, automated systems can now alert human operators by motion sensor when a potential incident is developing. Far from replacing the need for human security officers, these new technologies are simply changing the nature of traditional security guard responsibilities.

Surveillance systems have gone beyond being simply loss prevention or incident monitoring applications. With expanding features becoming available, even including artificial intelligence, end users of surveillance products are starting to expect business intelligence from their systems. For example, while a camera based security system monitors store activity and helps prevent theft, as a side benefit, some systems can generate heat maps to determine higher traffic zones and areas of specific activity. Store managers can then deploy everything from additional security guards to special sales displays in those areas. This provides a dual benefit of both security oriented intelligence and sales and marketing insights as well.1

Of course, technology moves at an accelerated pace, but launches of new products still require some time to be beta tested so any problems can be worked out. Adopting a new technology too early might result in failures due to unforeseen bugs or technical problems. Too late, and a business will find itself behind its competition. To remain competitive in the digital age, security companies must anticipate trends while staying well-informed of developments in all the technologies that may affect their industry.

1Gonzales, Andy (2017) 5 Technology Trends Impacting the Surveillance Industry Security Insights

 

 

 

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 668

security guard photoThe past year has been a busy year for everyone here at Echelon. As we look back on 2017, we are reminded that the services we provide play a crucial role in creating a sense of safety and security for our clients. We are also aware that security and safety has become a top priority for many organizations over the last year. Since we’ve put so much thought and effort into developing our exceptional team of security professionals, that we thought we would provide our list of the most important qualities needed to be a top security officer.

1. Well Trained Topping our list is the certainty that a great security officer should be well vetted and trained. Good training can help keep a bad situation from growing out of control, and can potentially keep people safer and even save lives. And since there are so many different situations in the public and private sector that may require security officers, from personal protection and armed guards to school security, loss prevention and crowd control, it is essential that the officer with the right training be placed at each jobsite.

2. Communication Skills In many security scenarios, the ability to quickly assess a situation and communicate it accurately to the rest of the team and to those whom you are hired to protect is essential for any good security professional. Understanding the immediate needs and choosing the right words to communicate can be crucial whether you are communicating verbally or using technology to report or document an incident.

3. Honesty Security officers are charged with protecting not only people, but property, inventory, cash, valuables, equipment, facilities as well as many other types of assets. Honesty and integrity are key ingredients for success. Since security officers often have unrestricted access to all of the above, there will be ample opportunities for theft or deceit, but a good, honest guard with a well vetted background check will be much less likely to succumb to such temptations. Integrity and honesty are absolute musts in our book.

4. Mindfulness In the majority of situations where a security officer is employed, there will be a potential for interaction with all types of people. Imagine a large office building in a major city. In any given day, a security guard might encounter people of all different ethnic and economic backgrounds. International business people, tourists and even homeless people looking for shelter or a place to rest. Security guards should be trained to act as a goodwill builder, concierge and brand representative. When challenges arise it’s also important that guards have been taught to manage aggressive behavior. A good security officer knows how to assess people’s demeanors and de-escalate situations mindfully so they do not erupt into conflict.

5. Vigilance Security professionals are generally required to either be on patrol or posted at one location (seated or standing) for hours at a time. It’s essential to stay alert and vigilant as not to allow attention to be diverted by distractions or boredom. An unmindful officer can easily miss a thief in action or fail to notice suspicious, illegal or unwanted activity.

6. Physical Fitness If a security guard is not in decent physical shape, it is unlikely that he or she can perform their duties adequately. Not only do guards often need to be on their feet for long periods of time, but they may need to run, carry heavy objects and perhaps even break up fights or apprehend intruders. Also, a superior physical appearance helps to project authority, professionalism and commands a sense of respect.

With 18 years of experience in the security industry, we strongly believe that these are some of the most basic qualities that a good security officer should have. Since our company is constantly recruiting security guards to keep up with demand, we are always on the lookout for these qualities. We want all our clients to be confident that we will provide them with gold standard of security guard services.

woman at the phone while driving

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 716

woman at the phone while driving

The traffic light up ahead turns red, you slow down as you pull into the left lane and come to a stop next to a car in the right lane with a young lady at the wheel. Chances are good that you will look to your right and the driver will be looking at her phone. Not the light. Not the pedestrians debating whether or not to cross. Not the cars and trucks all around the busy intersection. She’s completely absorbed in her device.

We’ve all seen it. Perhaps we’ve even done it ourselves. Texting, emailing, making phone calls aka “distracted driving.” It’s a growing problem and it gets even worse during the holidays.

While this subject may be a little outside of our usual range of topics, I have been a Volunteer Firefighter, and more recently a Fire Police Officer, at the Fort Washington Fire Company for over 40 years, so everyone here at Echelon is committed to doing our part to facilitate a safer world. And distracted driving is far from safe. With the holiday season in full swing, the possibilities for distractions while driving increase, so the last thing anyone should do is add the extra layer of distraction by texting or using social media while driving. Even without this relatively new safety issue, the driving fatality statistics during the holidays are alarming.

According to the American Safety Council, the top 6 most dangerous holidays to be on the road are as follows1:

  1. Fourth of July
  2. Thanksgiving
  3. New Year’s Day
  4. Christmas
  5. Labor Day
  6. Memorial Day

We are right in the thick of that list with a cluster of holidays, Thanksgiving, New Year’s Day and Christmas, occupying the number 2, 3 and 4 slots. And this year, with both Christmas Eve and New Year’s Eves both falling on a weekend day, we can expect a higher number of fatalities than usual.

But that has been pretty much the standard for many years, and many of the accidents that contribute to the above rankings are caused by drunk drivers. But now, if we add cell phones to that mix, we start to see some truly alarming statistics.

The National Safety Council (NSC) tell us that fatalities on U.S. roads rose by 14 percent since 2015. This is the largest two-year increase in five decades and attributed to cell phone use while driving. A recent study from Cambridge Mobile Telematics revealed these key findings2:

  • Distracted driving was a factor in 52% of trips that ended in an accident.
  • The average duration of distraction on these drives was 135 seconds.
  • On 20 percent of distracted drives, phone distraction lasts for two minutes or more. This often occurs at higher speeds with 29% at speeds exceeding 56 mph.
  • The worst 10% of distracted drivers are 2.3 times more likely to be in a crash than an average driver, and 5.8 times more likely than the best 10% of drivers.

Tragically, the NSC also tells us that every day in the United States, 11 teens die as a result of texting while driving. That’s a sobering thought, and it is disheartening to know that during this holiday season, dozens of families will be suffering the loss of a teenage family member simply because someone could not wait a few minutes to send or respond to a text.

Laws banning phone use during driving are only marginally effective, but oddly enough, the object at the very center of such tragedies, the smart phone, may actually be part of the solution. Abundant apps are appearing that will disable phone usage during driving, and parents and teens alike are adopting these safety measures. Other apps can be used that analyze driving behavior, and some even employ gamification to engage young drivers in improving their skills.

Let’s face it; as a teen today, it is very difficult to resist the perceived need to respond instantly to a text or social media post. When it comes to our weak spots, we all could use some help, so if the smartphone itself can be employed to solve a problem it has inadvertently caused, then there is hope on the horizon.

In the meantime, stay alert, put down the cell phone and drive happily and safely through this holiday season.

1The American Safety Council, The Six Most Dangerous Days to be on the Road, (Nov. 19th 2017), http://blog.americansafetycouncil.com/six-most-dangerous-holidays-to-be-on-the-road-2/

2Beauchamp, Sandie, New data from Cambridge Mobile Telematics shows distracted driving dangers (CMT, Apr. 3rd, 2017) https://www.cmtelematics.com/press/new-data-cambridge-mobile-telematics-shows-distracted-driving-dangers/

Cannabis grow facility

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 576

Cannabis grow facilitySales of legal cannabis are growing at an annual rate of 17 percent and are expected to reach $13.3 billion in 2020, according to a report by New Frontier Data1. Clearly, we have a growing industry (pun intended) and the participants are developing systems and operational standards as they go. For obvious reasons, one of the areas that requires some quick learning is in the area of security.

A quick search on Indeed.com for jobs with the keywords “Cannabis Security” returned 129 results. A general search on the category returned 871 jobs. No doubt, this is becoming big business and of course, there is a lot of money involved. But there are plenty of issues as well. Marijuana is still a controlled substance in much of the country, and the main players in this space used to be organized crime and drug dealers. Transporting the product is akin to transporting gold; it is very valuable and untraceable if stolen.

Insurance companies and risk advisors typically rate cannabis operations in the “high risk” category, comparable to liquor stores and pawn shops. Most banks will not work with these companies, and some large security businesses like ADT refuse to service this industry, largely out of fear of losing government contracts, since pot is still illegal as far as the federal government is concerned. As of November, 2017, there are 29 states (plus D.C.) that have legalized marijuana2.

Security companies in states where pot is legal are already scrambling to position themselves as leading providers. Offerings will typically include armed and unarmed security guards, armored vehicles for transporting goods and cash, and security and surveillance systems for both growing facilities and dispensaries. The products are pretty much the same as they are in other industries: security cameras, integrated systems, employee management and screening, on-premises guards and the like.

At the moment, the largest market for legal cannabis is in Los Angeles, California. Until quite recently, neither the state nor the city of L.A. had instituted regulations concerning how the cannabis entrepreneurs managed security, but that is soon to change after the public voted to pass Measure M, a fairly comprehensive measure to create not only security protocols, but industry wide regulations.

Pennsylvania legalized medical marijuana sales and usage in 2016 requires dispensaries to maintain round the clock video surveillance, and data must be stored for a minimum of four years. That’s a costly proposition to be sure, and some companies are reporting security costs into the hundreds of thousands of dollars. Cheaper alternatives and workarounds probably exist, but vulnerability is of course a major concern.

Tony Gallo, CEO of Dallas-based Sapphire Risk Advisory Group, currently works with cannabis companies and notes that 60% to 70% of theft at marijuana dispensaries is committed by employees. Mr. Gallo suggests that employee vetting and creating work cultures that reward honesty can go a long way to keeping security costs down3.

In any case, the legal cannabis industry and market will continue to grow, and since security is a crucial element, a subsector of the security industry will no doubt emerge to meet the growing need. It is likely that large companies who want to do business nationally or with the federal government will stay away, and smaller companies will be hard pressed to obtain financing sufficient to address the needs of the market (armored vehicles, for example), so it looks like this may be a golden opportunity for the mid-sized security companies.

Community Protest

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 600

Community Protest Over the past several years, we have all witnessed unprecedented volatility in our national politics. To be sure, there is a lot of anger, resentment and finger pointing between members of our two main parties. This condition is not confined to Washington D.C. or the halls Congress. Local politics, town halls, community events and more often get quite heated and even violent. During the 2016 presidential campaign, the evening news featured footage of a shooting, fights and general aggressive behavior, and since the election, town halls, in particular those held by Republicans, have been interrupted by angry protesters and minor skirmishes have ensued.

Some politicians are requesting police escorts as they travel to and from their town halls, and others hire their own private security details to protect them. But what about attendees? Are there measures that can be put in place to ensure the safety of participants? There are plenty of guidelines from child safety organizations on how to keep children safe at public events, but when the adults in the room are endangering each other, this opens up a new set of security challenges.

The obvious solutions include hiring security guards or requesting that local police stations send an officer to an event that might be politically volatile. Unfortunately, most police departments charge a very high hourly rate to protect local meetings, and if they get an emergency call they may unexpectedly leave you unprotected. Event organizers can also try to recruit off-duty police officers or other security professionals to volunteer at events. The visible presence of security teams is certainly a strong deterrent to those who might be inclined to start trouble.

Meeting organizers should consider adding comments about safety, egress and outline behavioral guidelines during opening remarks. This might help mitigate spontaneous aggressive behavior, but in many cases, individuals and groups come to a meeting or event with pre-planned intent to disrupt. Even so, that can be addressed directly, and guidelines that allow all voices to be heard can go a long way towards bringing down the emotional temperature of a room.

Whenever possible, surveillance systems should also be in place. It’s a good deterrent strategy to mention at the outset of a meeting that participants are being digitally recorded. Although digital technology has made video security systems very affordable, many buildings, particularly those with historical or architectural interest, and certainly those with landmark preservation status, have restrictions in place as to what can be done both visually and structurally to the building. Workarounds include temporary free-standing camera systems. Remember, that cameras can only help you after the fact, so vigilant security professionals are crucial when unwanted activity begins.

Of course, planning any event well in advance gives organizers a chance to really consider security needs with a critical eye. Events with big name speakers, politicians and public figures, especially if they lean strongly to one side of the political spectrum, are certain to require more security than other, less volatile events. Meetings that are open to the public or that may attract attendees from outside of the community may also require tighter security.

In any case, safety and security starts with the awareness that any event may be a target for violence or disruption. The simple truth is that we no longer have the luxury to assume that every event will be peaceful and orderly, and if there is any threat to the well-being of attendees, security and protection has to be a top priority.

church against blue sky with white clouds

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 555

church against blue sky with white cloudsThe tragic shooting at the First Baptist Church in Sutherland Springs, Texas, underscores an unfortunate truth of our current time: places of peace and worship are particularly vulnerable to random violence. Equally disturbing is that such events are as unpredictable as they are hard to deter by the very nature of these religious institutions. Whatever we may find out about the shooters background or motive, we cannot escape the fact that, like the Mandalay Bay Hotel incident in Las Vegas, nobody could have predicted that any specific incident would happen on a particular day and location. But does that mean that there is simply nothing that can be done? Are there any ways to prepare for, or possibly even prevent, such an incident?

Sadly, houses of worship are quite familiar with violence. Dozens of Jewish community centers and synagogues have experienced bomb threats recently, mosques have been vandalized or attacked, and there have been 147 shootings at churches in the 10 years between 2006 and 20161. While, of course, this number is disconcerting to say the least, it does provide a statistical sample of reasonable enough size to learn something.

For example, according to Dallas Drake, a criminologist at Center for Homicide Research in Minneapolis, 48% of these attackers were affiliated with the church that they attacked. Furthermore, in 17% of these church shootings, the attacker felt unwelcome or had been rejected by the church. So that begs the question as to whether or not church officials and/or members might be able to recognize potential warning signs. Perhaps they could consider undergoing training to recognize behavior that may lead to violence, or possibly even create member run groups to reach out to troubled individuals. Maybe they can consider looking a little more closely, perhaps with the aid of social services or law enforcement, at church members who display troubling signs.

While church leaders are wary of creating an environment that does not facilitate feelings of peace and safety, they must consider the well-being of their congregation. Security guards, either armed or unarmed, may well be part of the solution.  Many churches have already installed security cameras and some now lock their doors once the service has begun. Church leaders speak frankly to their congregations about staying aware, and some churches are engaging local police or security companies to provide comprehensive security assessments, workshops and classes on what to do in violent situations.

Since many churches have police offers and security professional among their congregation, some have created volunteer programs where these members offer to act as guards, either armed or unarmed, during services and church events. Others have taken the step of hiring security professionals to patrol the building and grounds before, during and after services and church events like holiday festivals, picnics and the like.

The bottom line is that religious facilities and gatherings are soft targets for an attacker bent on doing harm due to the concentration of people confined in one place, at a specific time, with their attention focused in one direction. No matter what approach religious facilities take to address security, all agree that doing nothing is not an option.

1Burke, Daniel, The Truth About Church Shootings, Nov10. 2017, CNN.com http://www.cnn.com/2017/11/06/us/church-shootings-truth/index.html

Hotel sign at night

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 498
Hotel sign at night

After the recent Mandalay Bay hotel terrorism attack in Las Vegas, hotel owners, managers and their security teams are forced to take stock of their procedures and security protocols. For the most part, experts agree that given the conditions in place at the Mandalay Bay at the time of the incident, there was probably nothing that could have been done to prevent the tragedy from happening from a security protocol perspective. Nonetheless, the event has opened up the discussion, and a wide variety of ideas are being floated, from metal detectors and bag checks to bomb sniffing dogs.

Of course, for reasons of security, hotel spokespersons are reluctant to discuss any specific tactics, nor are they willing to publicly announce that they are “more secure” than other hotels for fear of a potential attacker considering that to be a challenge or a dare. However, most experts agree that a visible presence of additional security guards can certainly help. At the very least, it will help guests feel more secure and it may possibly deter a would-be attacker.

The American Hotel & Lodging Association (AHLA), the industry’s main trade association, offers assistance and education on best practices for hotel security. Katherine Lugar, president and CEO of the AHLA said in a recent written statement.

“Hotels have safety and security procedures in place that are regularly reviewed, tested and updated, as are their emergency response procedures…As we better understand the facts in the coming days, we will continue to work with law enforcement to evaluate these measures.1

Guests should expect hotels to be testing new procedures in the coming months, especially as the holidays approach. More robust surveillance systems are likely and some hotels are considering the possibility of X-ray machines and scanning equipment, but since hotel guests are paying a premium, in part for privacy, this will be a difficult tactic to implement.

That said, it may still be the best option. In countries where hotel attacks have occurred before, tougher and even invasive security procedures are regularly in use. Trace explosive detectors, baggage scanners and even facial recognition systems are in use in hotels on India, Israel and Egypt.

Security teams, training and overall risk are often based on the size and type of hospitality venue. At smaller hotels, security is often minimal, but this will have to change if industry participants no longer want to be regarded as “soft targets.” Training staff will be a key element of success, and everyone from hotel cleaning crews to the front desk personnel will need to be trained in spotting anomalies and warning signs.

Certainly, the hospitality industry on the whole has been slow to embrace stricter security measures for fear of alienating guests. But as we get used to longer lines at the airport, cameras on every street corner, and police officers with long guns, we may have to adjust our expectations when we check into our favorite hotels for the sake of safety, security and peace of mind.

 

1Source: New York Times; Oct 11, 2017 “Las Vegas Shooting Underscores Hotel Security Choices

Personal Protection at Comic_Con_1

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 497

Personal Protection at Comic_Con_1For individuals in the spotlight, fame offers both the pleasure of positive recognition, and the dangers that accompany being a known entity. Whether you’re a famous performer, a political figure, or a high-profile business person, finding yourself bumping up against excited fans, paparazzi, or constituents can prove to be one of the greatest risks of your particular role. An unfortunate consequence of today’s political climate is an extra charge of conflict between those with celebrity status and the public. Increasingly, there are individuals who feel it their responsibility to take a stand, sometimes by using violence. Because of these greater threats and the less stringent gun laws and regulations, if you are someone whose work places requires you to be in the public eye, you should take steps to protect yourself and your family.

First, consider hiring a certified protection professional to accompany you and your companions when you are traveling or know that you will be otherwise more publicly available. You can find body guards whose sole mission is to maintain your safety, while also allowing you a sense of autonomy and freedom despite their presences. When you are working with professional security group, ask them to access your level of risk, and to point out when and where you might be most vulnerable. You should also request that they create a strategy that takes into account all parties involved, and that includes ways to avoid any unnecessarily risky situations. Specifically, this could mean mapping out driving or travel routes, and searching for the safest alternatives.

Secondly, the ideal protection professional will always bear in mind the need for life to continue on as normally as possible, without the obvious intrusion of outside protection. Jim Dambach, Director of Executive Protection and Investigations, former Lieutenant, and Veteran of the Philadelphia Police Department, Secret Service, and FBI explains the philosophy of Echelon’s approach. “Our eyes do not leave the individuals we are hired to protect. We anticipate and avoid threats, rather than reacting to them. Our number one priority and area of expertise is to cover the client and make sure he or she remains secure while also providing a minimal amount of interference.”

At Echelon, we pride ourselves in hiring the highest caliber bodyguards who are trained to manage the specific needs of a VIP and her or his cohorts. In addition, they are trained to administer emergency medical attention, to be adept at package inspection, and to be armed as needed. Lastly, they receive training in ways to serve and protect without invading your privacy, so that your travels or interactions are both safe and natural.

Our team is backed by an executive director with over 40 years of experience in a high-level position in the Philadelphia Police Department, and approximately thirty years investigative experience dealing with everything from street crime to corruption to homicides. We are prepared to protect you in the best way possible, with the least amount of infringement on your day-to-day activities.

Man Sitting Inside Car Photographing With SLR Camera

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 443
Man Sitting Inside Car Photographing With SLR Camera

Many people believe that a quick Internet search can lead them to all the information they need on any individual. In truth, online sources vary in reliability, and many of them require hefty fees for public information that could be obtained more quickly and efficiently by a professional investigator.  If you are considering investigating someone because you are either in the process of hiring or you suspect illegal conduct, don’t sacrifice the integrity of your business by using short cuts. Hiring a trained investigator will save you time, money, and will provide result you can count on.

Here are five advantages to working with a security company to obtain more information on an individual(s) before moving forward with any further decisions:

  • Reliable information: most private investigators or undercover agents are certified to gather information from state, local, and federal sources that are not easily accessible to the average citizen and that can be used in a court of law if needed.
  • Tangible proof: investigators will work to seek documents, photographs, financial, and/or legal reports with an eye toward information that will be persuasive to your advantage should the case need to move into litigation.
  • Discretion: a good agency will ensure that the information they gather is done in a discrete way, so that you can know the work is being done without your direct involvement.
  • Smart interpretation: oftentimes, private investigators will not only gather data, they will also assist you in interpreting its meaning. Most will have previous experience with criminal investigations, and so can explain the severity or meaning of any troubling information that’s uncovered.
  • Strategy:  once information is gathered, a good investigator will have already begun to formulate follow up measures including steps to take when further action is needed, advice about how to proceed, and some guidelines about the best ways to handle the matter at hand that will cause you the least amount of personal or professional stress.

At Echelon, we have a high level team of investigators with over 40 years of experience with the Philadelphia Police Department, and approximately thirty years investigative experience dealing with everything from street crime to corruption to homicides.  Our employees are all former police officers, detectives, or veterans of law enforcement skilled specifically in investigative services and bound to confidentiality and the highest level of ethics.

In the words of my colleague, Jim Dambach, Director of Personal Protection and Investigations at Echelon, and former Lieutenant, and Veteran of the Philadelphia Police Department, worked with the Secret Service, and the FBI: “We bring a high level of experience and confidentiality to each investigation, tailoring it to fit the client’s needs. Our motto is to always operate with the utmost professionalism, integrity, and dedication to provide accurate and thorough results and informed guidance for next steps.”

School Campus Security

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 629

School Campus SecurityWhen parents send their children to school, the last thing they want to be thinking about is their safety. In response to this concern, a recent bill passed by the Pennsylvania Senate has voted to allow teachers and employees to carry guns while at school. Passing by a narrow margin of 28 to 22, Senate Bill 383 would “allow workers with concealed carry licenses to possess guns in schools if they meet training requirements and pass a psychological evaluation.”

However, many state senators and those who study school violence remain opposed to such measures, including survivors of the Sandy Hooks Elementary School attack, who collectively wrote in an open letter that arming teachers or others “would not have made us or our students any safer. In fact, it might’ve made things worse.”

While on the surface, allowing teachers to carry guns may seem like a reasonable solution, experts in the field of law enforcement agree that it actually creates more potential for disaster and creates additional problems than it avoids. According to the Law Center to Prevent Gun Violence, “Laws that strip regulations for carrying guns in public places are associated with a 12% to 18% increase in violent crime over the 10 years following their adoption.” Furthermore, arming citizens who do not have access to the same training as law enforcements officials often leads to more casualties and more deaths.

For school administrators, the safest and most secure option is to hire professional security guards who embody the expertise and training needed to handle life-threatening situations. In this way, teachers can concentrate on their main purpose—educating students—while parents and students can rest easy, knowing that trained professionals are focused on the role of broad protection in multiple scenarios.

Proper school security relies on a mixture of planning, preparedness, and technology alongside vetted, trained, and certified security guards who are supervised by those outside of the school administration. Employing an experienced security company allows schools to look at the entire picture. First, most companies will develop a strategy by reviewing potential vulnerabilities in the school’s layout or design, as well as identifying and tagging the number of exit strategies that exist. They can then make recommendations for improvement. Secondly, a security company can create an emergency plan that can be shared among the teachers, administrators, and students as appropriate. As with most things, preparedness allows for much greater success in the event of an emergency. In addition, installing the proper technology such as video surveillance, or, in some cases, scanning mechanism, allows for a daily assurance that the property is being thoroughly monitored by individuals trained to spot problems.

The presence of certified school security guards offers numerous benefits. First and foremost, it creates an environment of accountability; those outside and inside the school recognize that an active monitoring system is in place, and threats of bullying or violence on all fronts are lowered. Secondly, with trained guards, you can be assured that responsive time and assessment in the event of an emergency situation will be enacted by individuals specifically trained to respond to these occurrences. Lastly, your students and faculty will not only feel safer, they will be better protected by guards whose sole purpose is to ensure their safety.

To learn more about how to best protect your school and your students, contact a representative at Echelon Protection & Surveillance. Our certified security guards and staff are the most highly-trained in the region, and members of our team come from backgrounds that include work in the highest ranks of the Philadelphia Police Department, Federal Agencies and other high-level, high quality areas. Our guards are supervised and monitored, and their progress and reports are documented on a regular basis to ensure transparency and accuracy.

 

fire damaged business

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count:  649

Securing Your Business after a FireImagine this: you receive a call late at night, learning that a fire has started at your business, leaving the structure in ruins. If you’re like most business owners, you first thought will be for the safety of your employees and the people in nearby buildings. Next, you’ll want to make sure that you have the necessary insurance documents to cover the costs of rebuilding.

Most business owners realize that they must have substantial accident insurance in the event of an unforeseen disaster. But often, they may not consider the steps that really need to be taken to protect them when the unthinkable happens. As a business owner or manager, you must consider what you would do if you experienced such a loss. Having insurance is obviously an important consideration, but so is knowing what to do to save time and money when a fire does occur.

Here are a few actions you can take in the moments following an unexpected loss due to fire:

  1. Within 24 hours of a fire, you are legally required to contact a licensed contractor to repair damaged system and pull any required permits. You must also contact state or country licensed personnel to conduct an ongoing fire watch.
  1. Hire a trained security officer to patrol the areas impacted. All fire and safety officers should be trained in fire prevention or be certified CFSI fire inspectors who understand the state law requirements as well as OSHA and NFPA safety standards.
  1. Research shows that construction site crime costs more than $1 billion per year in the United States. Get a professional assessment to identify vulnerable areas of the property and to develop a strategy to keep the site safe from trespassers, thieves or vandals.
  1. Secure your property. To avoid further loss due to theft, consider hiring a security company with the knowledge and manpower to ensure there is no further vandalism or material theft, which can create costly delays.
  1. Assess the floor layout, review emergency shutdown procedures, repair any damaged fire protection systems, and make sure that all of your equipment meets the state law standards.
  1. Consider adding additional security measures as you rebuild your property, such as surveillance tools or onsite guards who can offer 24 hour protection.
  1. Install additional security measures such as perimeter fencing, access control, temporary surveillance cameras, exterior lighting, deterrent signage, and a strategic jobsite layout.
  1. Keep accurate records of all fire watch reports to keep the fire marshal and the fire department informed.

For all of these services and more, Echelon Protection & Surveillance can meet with you immediately onsite to set you up for a successful transition from calamity to security. Along with the measures above, EPS will assist you with construction site security, starting with a strategic plan, tried and true safety measures, onsite protection, certified fire watch patrols, and daily logs complete with digital photos that identify areas of risk. A security account manager is also at your disposal, free of charge, so that you can receive regular status updates. As one final and important step, we work in tandem with local police to support our security measures, and further our goals of visible deterrence.

As a volunteer fire fighter for over 40 years and in my current role as the Fire Police Captain in Worchester Township, Montgomery County, I can assure you that Echelon is prepared to handle any crisis or hazard that develops.  Consider contacting a representative today, at no cost to you, to see what you can do to keep your business safe, including measures that prevent fire damage, such as better alarm systems, immediate notification of illegal entry, and a quick plan of action to put into practice should a disaster occur.

Business man and woman arguing silhouette

Planning for Employee Termination is Your Best Insurance

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 643

Business man and woman arguing silhouetteA disgruntled former employee can threaten more than your company’s reputation. Even when you follow clear human resource protocol in terminating an underperforming or difficult member of your team, that individual can still pose a threat to the safety of your business and the peace of mind of your current staff. However, you are not alone. With some prior planning and the support of security company skilled at managing conflict, you can ensure that an uncomfortable situation does not turn into a dangerous one.

As with most security measures, the first step is to employ smart safety strategies when hiring individuals. Though Benjamin Franklin’s axiom “an ounce of prevention is worth a pound of cure” may sound cliché, it’s true that anticipating challenges helps you avoid potential disasters down the road.

The first safety measure to take is to complete a thorough background check prior to hiring. It doesn’t matter if the prospective employee comes highly-recommended, or is someone you’ve known in a social capacity—you need to screen every new hire with the same level of scrutiny as you would a stranger. More than just checking references, think about hiring a security company who specializes in employee vetting and background checks. Such an organization will have access to national and international databases and records that you cannot get on your own.

Echelon Protection & Surveillance can provide access to credit checks, multi-state background checks, motor vehicle records, employment records or nearly any information criteria combination thereof.  We work with numerous law enforcement agencies and federal government sources to cover all of your bases. Basic background checks will give you results almost instantaneously. For more in-depth screenings, outcomes will be generated within just a few business days.
In rare instances, even when you work with a security company to ensure proper vetting, a former employee may still prove to be a threat. In that case, there are other measures you can take to protect your business and associates.

First of all, be cognizant of the possibility that an employee who has been let go may be less likely to respect the business as they are leaving the premises. In more obvious terms, this means that the individual may be more prone to theft of property or property damage in the wake of the termination. To avoid these costly situations, it’s best to have a strategic plan in place for end of employment that includes a safe exit strategy and surveillance plan as the individual is being asked to leave. Computers or other password protected accounts should immediately be changed. Keys, equipment and ID’s must be returned at the time of the exit interview. A security guard or other trained professional should be on hand to monitor all activity with the former staff member when they’re clearing out a work space and leaving the property. If you don’t have an on-staff security guard, you can hire one for as little as one day or as long as needed. The key is to have a trained security person on hand until you’re certain that there will be no retribution from the terminated employee(s). Be sure to consider key indictors of perspective challenges from terminated employees, such as: veiled or direct verbal threats, contact with former co-workers by phone, email or social media, returning to the property, or references to violence of any kind.

Echelon provides professional armed or unarmed security guards to trained in termination support planning to prevent unwanted activity in this situation. All of our security team members have been trained to deal with conflict resolution and de-escalation during crisis moments. They also have the added value of being an outside source not associated with the business, which often creates a less stressful environment for all involved.

Lastly, if you suspect that a former employee might retaliate via an act of vandalism, verbal or physical threats, and/or other forms of intimidation or illegal activity, consider heightening your security measures—whether temporarily or more permanently. The onsite visual presence of a security guard can strongly deter a would-be assailant, and surveillance video cameras also decrease the likelihood of a volatile threat.

You owe it to your business, your current employees, and yourself to create employee termination strategies that keep everyone safe.

Zoo Guards

Positive Behavior Training for Security Officers

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 662

Zoo GuardsWhen hiring security officers, you want to employ individuals who are highly-trained in crisis management, adept at handling conflict with professionalism and wisdom,  capable of de-escalating encounters, and, perhaps most importantly, level-headed during times of stress. In other words, you want security officers who function like the best of emergency professionals; able to act quickly while also minimizing further conflict or violence.

Particularly if your security officers are interacting with students/children, you will need to ensure they have been educated about how to best relate to school age children. This training should not be focused on behaviors during stressful situations, but more holistically on creating positive daily interactions that lead to a more constructive school environment overall. Studies show that students who view officers as helpers are more likely to report crimes or to share information regarding illegal activity.

One option to consider is giving your security officers special instruction and certification in conflict resolution. Most local community colleges offer these types of classes for working professionals. Other organizations will hold one to three day training programs that lead to basic certification in conflict resolution. Still others will train your entire security staff onsite for a nominal cost.

Here are a few options to consider:

  1. Employ a service specifically designed to train your security officers in this area. MOAB® Training International, Inc., for example, offers in-house instruction, one or three day courses, and courses specifically geared toward public safety officers. Courses from MOAB are designed solely for law enforcement, security, and military personnel. Visit their website for more information at moabtraining.com. As mentioned above, consider investigating continuing education courses located a nearby community colleges. Many will have coursework geared toward working professionals in the law enforcement field.
  2. Supply your staff with recommended reading or video materials geared toward conflict resolution. Elsevier, a world-renowned textbook resources, offers books such as Conflict Management for Security Professionals. Security Guard Management (sgmnow.com/conflict-resolution/) have several reasonably priced DVDs for training purposes that focus on conflict resolution and crisis response for those in uniform. Nightclub Security Consultants and OneStop Interactive offer online classes for a nominal fee on conflict resolution and the proper use of force (www.nightclubsecurity.com/).
  3. Hire security professionals who already possess a level of training in anger management, conflict resolution, and best practices for deescalating stress. At Echelon, all of our security officers learn how to evaluate tense situations as well as how to avoid further conflict. Each security guard is trained to deter and prevent unlawful activity in virtually every industry and They are subject to an intense screening process, including comprehensive state and federal background checks, and extensive interviewing processes. We also make certain that they receive continuing education in crisis management to ensure that they have the most up-to-date training and skills to keep them vigilant and engaged.  Those who work at schools are trained to interact with this population to create an atmosphere of trust and security. They are taught to manage a balance between respect and approach-ability, important qualities in building stronger relationships with young adults.

In addition, Frank Williar, Echelon’s Vice President of Operations and Training, provides an additional level of proprietary training and a special orientation class for all incoming security officers. Williar, who is part of the day-to-day interactions with our staff, served in the Lower Merion Township Police Department for more than 30 years, starting as a patrol officer and later working as a criminal investigator and a member of a surveillance team.  Like the rest of our staff, he is dedicated to public service, and ensuring the safety of Echelon’s clients by hiring and training the best security officers available.

However you decide to handle this aspect of best protecting your business, it is important to recognize that your security officers should be trained to resolve conflicts. Their ability to manage an emergency situation can make the difference between a peaceful outcome and a violent one.

School Security: The Importance of Highly Trained School Security Officers

By: Stuart J. Visnov, Chief Executive Officer, Echelon Protection & Surveillance
Word count: 682

In the past several years, we have seen our schools become the site of deadly mass shootings. According to statistic from FBI records in 2016, there had been 50 mass murders or attempted mass murders at schools since the Columbine shooting. In a recent report compiled by ABC News, there were a record 270 total shootings at schools since the Columbine event. While we prefer to imagine that our schools are safe and secure, the truth is that shootings are on the rise and gun laws become less stringent or stay the same, it is unlikely that this trend will change. However, school officials and administrators do not have to feel helpless. There are many tested and proven strategies to protect your students, faculty, and staff from this type of tragedy, and from lesser acts of violence, such as bulling or vandalism.

Many schools today do employ professional security guards, but unfortunately, they may not realize that their teachers, monitors or volunteers do not have the training or experience needed in the event of life-threatening challenges. And the unfortunate truth is that even trained security guards don’t provide 100% safety. To ensure you have taken every step possible to maintain the security of your educational facility, take the following steps:

  1. Keep your emergency team and staff up to date on training and resources. In other words, know what you’re process will be in the event of any type of emergency situation, including weather-related disasters, power outages, an accident on campus, internal violence and/or unexpected or threatening visitors. Make sure that your staff are clear on the steps to take in specific events, including the chain of command, an evacuation plan, where emergency exits and fire alarms are located, and other life-saving techniques such as CPR. These emergency processes should be reviewed and practiced on a regular basis, and new staff should always be trained on this information.
  2. Hire qualified school security guard personnel who can control building access, offer a visual presence as a deterrent, and who have the specific knowledge about how to handle a wide-range of difficult situations with the utmost care and professionalism. This investment may at first seem financially challenging, but Echelon Protection & Surveillance will work with you to develop both a sustainable and affordable solution to making your campus safe and secure.
  3. Respond immediately when you are worried about a student, faculty, or staff member who is exhibiting signs of stress, making threats or has a preoccupation with violence. Make sure that you communicate your counseling and/or psychological services to all of your students and employees frequently and in many different media. According the U.S. Secret Service and the U.S. Department of Education, 81 percent of school shootings happened even though someone had information that the attacker was considering or planning the event. Take each and every warning sign seriously and contact local authorities if you are concerned by a student’s behavior.
  4. Develop specific protection and safety protocols before, during, and after any school events including: athletics, special events, administrative meetings, and pick-up and drop-off locations for students. During these times, consider hiring trained security professionals to monitor these activities and events. Our security guards are trained and prepared to keep a close watch on your people and property in any situation, and to respond swiftly and appropriately if a problem or challenge arises.

If you take these steps, your students, faculty, staff and guests will be better protected, and feel safer. Having highly trained security guards onsite provides more than just a deterrent or presence in a uniform – they are professional goodwill builders and problem solvers with extensive real-world school experience. In addition, all of our school security guards possess specialized training to aid them in working with young people, allowing them to become an integrated and trusted part of your safe and secure educational environment.

We urge you to take the necessary steps to avoid becoming another tragic news story. These actions will in turn reduce your risk and liability. In the long run, you can focus on what matters most—educating students.

Hate crime photo

Hate crime photoOn February 27, 2017 the untoward happened in the least expected place. Over 100 headstones were vandalized in Mount Carmel cemetery, a Jewish cemetery in Philadelphia, on the heels of similar acts of anti-Semitism in Missouri over the previous weekend. Gravestones that had stood for years were knocked down, many of them cracked in two. While the community reeled, nearby business owners were also upset, as were the city’s numerous synagogues, Jewish Centers, Day Schools, and Jewish museums.

Though Philadelphia citizens were appalled by this blatant act of hate, the unfortunate truth is that hate crimes in America have been on the rise in recent months. According to the Anti-Defamation League, this increase in anti-Semitic incidents can be found everywhere from social media to small business and homes, and can take many forms, including vandalism and bomb threats. In fact, in the last two months the ADL reported 70 such bomb threats made to Jewish community centers.

“We’ve never seen anything like this before,” said Oren Segal, director of the ADL’s Center on Extremism (source: http://www.jpost.com/Diaspora/Clear-uptick-in-US-antisemitism-since-election-says-ADL-482639)
However, this enmity in our communities does not have to take us by surprise or upend our sense of safety. As in any crisis, readiness provides peace of mind. For business owners everywhere, creating a cohesive security strategy and plan for the short or long term helps to ensure that you are prepared in the event that your organization is randomly targeted.

As a proactive deterrent, consider hiring a professional security guard company trained specifically in managing hate crimes. You can choose to have a complete security assessment of your property or a consultation that gives you overall view of safety measures that can be taken immediately. These consultations will also assist you in identifying areas of weakness, such as areas with little visibility, employees who have not been given background checks, or the lack of proper planning in the event of a threat or attack.

Security camera surveillance is another positive step in keeping your people and property safe. The cameras serve three important but distinct functions. First, the presence of visible video security serves as a built-in deterrent to would-be criminals. Secondly, if a crime does occur on or near your property, the resulting video footage can be extremely valuable in both catching and prosecuting perpetrators. Lastly, the cameras can be monitored at any time, allowing for an immediate response from security guards or law enforcement officials if any unwanted or suspicious activity occurs. To get the most out of your video surveillance, hire an organization that specializes in video surveillance plans and installation.

Another affordable safe-guarding option is to hire armed or unarmed patrols for your property during specific times of the year, such as Jewish high holidays when you anticipate a greater number of crowds and/or distraction that could leave you and your guests vulnerable. Having a licensed, highly trained professional(s) present to watch for unlawful activity allows you to enjoy your event with the knowledge that your participants are soundly protected.

Echelon Protection & Surveillance provides all of the above services along with twenty years of successful professional experience. We are licensed, bonded and insured, plus every guard is trained to respond immediately and effectively in a wide-range of situations.

We also understand the special security risks and challenges facing the Jewish community. As a Jewish-owned security solutions company, we offer proven security services to deter and stop anti- Semitic violence and criminal activity before it starts or gets out of control.

Specifically, our expertise in managing and preventing hate crimes can be found in the security solutions we provide for Jewish institutions and organizations in the private, public and non-profit sectors, including the National Museum of American Jewish History, Rodeph Shalom, Beth Tkva B’Nai Jeshurun, Brith Achim, Beth Zion-Beth Isreal, Shaare Shamayim-Beth Judah, Temple Sinai, Philly Israel events, and The Consulate General of Israel.

In these volatile and uncertain times, take the next step to keep your organization’s people and property safe.  Our aim is always to anticipate and problem solve before a crime occurs.  Echelon Protection & Surveillance serves as your security partner, allowing you the peace of mind to manage your business or organization with confidence.

To see a full list of services including consultation, camera surveillance, employee training, and part or full time patrols, visit the website at www.epsagents.com.

Protect your inventory photo

Protect your inventory photoWhether you own a large chain of stores or a single boutique, one of the most difficult parts of managing your own business can be ensuring that your products are safe—from the moment they leave the warehouse to their security while on your premises. As much as we don’t like to think about retail loses due to employee theft or carelessness, that risk remains a reality for all business owners.

According to a 2015 report from the U.S. Retail Fraud Survey, employee theft is the “single biggest cause of loss to retailers,” leading to a $60 billion deficit for business owners across the United States.

Here are five ways that you can ensure the safety of your products, and save your business from unnecessary deficits that result from theft.

  1. Perform background checks on all of your employees. The greatest safety measure you can take is to be sure that you are hiring reliable employees in all areas of your business. Though background checks are not inexpensive, in the long run, they save you money and safeguard your peace of mind.
  1. Install video surveillance to create a greater sense of control and accountability. Employee theft accounts for almost half of retail shrinkage, according to The Small Business Chronicle. Employees have the easiest access to products, as well as to abusing discounts, or mismanaging refunds and credit cards. Video surveillance monitors this activity, and also creates a safer environment for employees by serving as a deterrent to robbery and as a safeguard in the event that something goes wrong.
  1. Hire a licensed, trained security guard to safeguard your property. These store officers can either be plain clothes or uniformed. Uncover agents can be trained to confront and deal with thefts in the moment, and uniformed officers serve as powerful deterrents to would-be thieves. According to About Money, customer theft accounts for a large amount of retail loss annually. Having a security guard on site can greatly reduce deficits incurred from shoplifting.
  1. Keep detailed and accurate records of your inventory, its movement, and the individuals who manage the products. Taking the time to record your inventory’s movement and progression is simply just good business sense, and it also allows you to notice almost immediately when a significant and unexplained loss occurs, and to then take quick and decisive action to prevent these losses from happening again.
  1. Retain a theft prevention expert to evaluate the security of your inventory from start to finish. A trained professional can help you identify efficiencies, anticipate potential pitfalls, and ultimately develop an effective strategy to eliminate unnecessary risks and employ best practices moving forward.

To protect your assets, it pays to devise a comprehensive plan, to continue to monitor your processes, and to put in place the security measures that will lead to greater profit by protecting what is most valuable to you at all times.

Echelon Protection & Surveillance can assist you in addressing your retail loss prevention needs and work to develop a security plan designed to categorically deal with internal and external retail theft. We employ a variety of solutions to protect your bottom line while addressing your budgetary concerns.

Sources:

  1. S. Retail Fraud Survey: http://www.d-ddaily.com/images/10-06-15_US_Fraud_Survey.pdf
  2. The Small Business Chronicle: http://smallbusiness.chron.com/retail-shrinkage-55148.html
  3. About Money: https://www.thebalance.com/top-sources-of-retail-shrinkage-2890265
security guard photo

security guard photoAs terrorist attacks become more frequent and more deadly, the threat of terrorism is becoming a much larger concern. For better protection, we will need to look at how the world is changing, what it is leading us to, and the steps that can be taken today for better security.

What Has Changed?

It may seem like the stakes are still the same for security, but the landscape has changed immensely. There are more considerations needed for terrorist threats. It is no longer only heavily trafficked areas may have needed security guards. Now, everyone needs active physical security.

The use of explosives and the apparent randomness of the attacks make a potential target far less obvious. In the case of the shooting in San Bernardino, the target was a building, which serviced individuals with developmental disabilities.

Every business, property manager, and individual need to consider the possibility of a terrorist attack. It is not just a consideration for events or areas with lots of foot traffic. A lack of security creates a terrorist opportunity. If you are not prepared, then you are a potential target.

Of course, special events are more likely to be a target, as was the case for San Bernardino. But even venues like bars and concerts have been targeted, as was the case in Orlando and some of the recent attacks in France.

The Mindset Of The Future

What will have to change is the anticipation of a terrorist attack. Every industry will have to be preemptive with their planning. Terrorism will need to be treated like preparing for a natural disaster. Not something inevitable, but something that is as disruptive as it is unexpected.

Your particular type of business is only safe from terror attacks until the moment it isn’t. By placing experienced security guards in every building, the risk of attack will drop dramatically.

Security for every industry will need to have terrorism response training. And more buildings will need to staff security personnel. The importance of trained onsite first responders cannot be overstated, as emergency response will be minutes away in the best-case scenarios.

Where The Fear Leads

With the use of explosives and automatic firearms, minutes of unchecked terrorism can be devastating. So the mindset will also shift more to focus on anticipation and profiling. Threats will need to be discovered before perpetrators take action. This does not necessarily mean racial or ethnic profiling, as much as it has to do with the body language and attitude of suspects.

These preparations are likely to become the general mindset of the security world only due to their effectiveness. Similar precautions are taken in Israeli airports, leading to perfect security records. A mindset of fear, unfortunately, leads to a default position of mistrust. If terrorism continues to go unchecked, the intensity of security precautions will become more preemptive.

What You Can Do Today

The first step is realizing that you are not immune to a terrorist attack simply because of your type of business or industry.

You will need to be vigilant, and invest in better security. This can be passive security measure, such as installing new locks, strengthening windows, and using stronger doors. For more active security, you can also use highly trained security personnel.

Employees can also be trained to deal with these situations more effectively. Everything from evacuation plans to education on the warning signs of terrorist intent will help.

Any of these security strategies will also help to prevent theft, burglary, and even make your business safer in the result of a natural disaster.  Everything you do today will benefit your overall security.

Photo of security guard shirt backDid you ever consider what qualifies someone to be a security guard? If you’re looking for expert public or private security, it’s up to you to perform your own due diligence.

Although each state has its own standards to become a professional security guard – some states in fact have virtually none. This means it’s possible that the security guards you hire may not be vetted, trained or certified in any way. Just as some government agencies by law do not have to disclose exactly what chemicals are in our food and household items – many security companies do not advertise who is really inside their security uniform.

I am a business owner, private detective, former educator, former probation officer, and life-long volunteer fire fighter. I’m going to put on each hat in order to provide some insight into the best way to hire qualified security guards. Here’s how to make sure that the security guards you hire are vetted, trained and certified professionals.

At the absolute minimum, your security guard company should be held to the same common sense hiring polices you would expect in any skilled industry. Start by asking if they’ve performed these fundamental hiring practices:

  • Resume Review
  • References Check
  • Personal Interviews
  • Basic Training & Orientation

The security industry is about managing risk, loss and liability. As a Licensed Private Detective, I suggest you require these additional documents to ensure your security company is state compliant and that you’re protected against liability:

  • State & Federal Background Checks (State Criminal History & FBI Criminal History)
  • State Licenses & Guard Certifications (As Required by your State)
  • Proof of Insurances (At least $2 Million based on your Industry)
  • Pre-employment Drug Testing

As a firefighter for over forty years and former educator, I also suggest the following clearances, checks and qualifications to ensure your security guards are of the highest caliber:

  • Industry Specific Clearances (such as State Child Abuse History Clearance)
  • CPR/AED (Red Cross Certified)
  • Evacuation Coordination (In Case of Emergency, Hazard or Crisis)
  • Lethal Weapons Training Certification
  • Management of Aggressive Behavior (MOAB)
  • Specialized Security and Protection Skills Taught by Certified Trainers

As the CEO of a security company I suggest that you request the resumes and photos of your assigned guards as well as references from other companies like yours. The security guard resumes should include certified training and verifiable experience, including:

  • Law Enforcement Experience – Active or Emeritus
  • Police Academy Graduate Certified
  • Military Experience
  • Correctional Officer Experience
  • Associate or Bachelor Degree in the Criminal Justice Field
  • Public Safety Experience

As you perform your due diligence, remember to confirm that your security partner has the assets, inventory and infrastructure to meet your future business or private security requirements.

Stuart Visnov is the Chief Executive Officer of Echelon Protection & Surveillance and can be reached at (610) 831-0277 or svisnov@epsagents.com

Three unifomred security guards

Three unifomred security guardsTerrorism is one of the gravest problems that society faces today and is an issue of both national and global concern. The violence, damage and destruction from a terrorist attack can be felt across the globe, which is why it’s now imperative that we become more involved in a strategic vision to protect ourselves, our territory and work towards preventing such horrific events.

Due to high visibility and value, top locations to protect from terroristic acts are public venues, where our friends, families and colleagues attend in large numbers for a variety of events. Incidents in schools, stadiums, movie theaters and more have taken place in all areas of our country and can create catastrophic damage and loss to our society. Although these spaces continue to be active targets for terrorists, there is often minimal presence of trained security protecting them. Yet preventing these situations requires expertly trained and certified guards who can assess and coordinate an effective deterrent or response.

As we’ve mentioned, the best way to reduce risk is to engineer a prevention method and having security that are highly-trained in a variety of comprehensive protective services in the event of a crisis can fulfill that. Securing an environment that houses hundreds to thousands of individuals takes specialized skill, such as crowd control, emergency response, behavior management and anti-terrorism deterrents, which only certified security experts can provide.

Security officials will also work with your business to conduct a plan to significantly decrease liability and adapt to changes in a threatening environment. When a location for potential damage is so high that a malicious individual may decide to target such a place, the risk is too great to not have proper protection on site.

The recent terrorist attack at the Pulse nightclub in Orlando, Florida, currently the worst mass shooting in U.S. history, had insufficient security onsite along with the deadly attacks in Paris, France and the Boston Marathon bombing. According to the Federal Emergency Management Agency (FEMA), about 90% of venues that aren’t prepared for an emergency fail within two years of being struck by a crisis. Ultimately, businesses must start implementing robust, appropriate security plans to protect their organization and help their patrons feel safe and secure.

Terrorists attacks continue to evolve, and we must keep pace by staying vigilant with our security measures. Investing in proper security prevents the risk of terrorism. Additionally, properly trained and certified security officers assist not only in averting the loss of property and valuables, but more importantly, in averting the loss of precious lives as well.

Security guard with video monitoirng

Why Combining Video Surveillance with Onsite Security is Invaluable

Security guard with video monitoirngA common question we receive from organizations in a variety of industries is whether integrating video surveillance with their onsite security is a worthwhile investment for their business needs. No matter the size of your organization, the answer is yes due to several significant reasons that any company will find beneficial.

Video surveillance technology, or CCTV (closed-circuit television) cameras, can do much more than conveniently oversee a surrounding area. It can save you and your business a great deal of time and money by further enhancing agent response and assisting with prevention. Video surveillance counters theft, violence and sabotage by securing and regulating your entire organization 24/7.

Along with an increase in security and safety, video surveillance provides a multitude of benefits including:

  • Visual Evidence for Investigations
  • Preventing Dishonest Claims
  • Improving Worker Productivity
  • Resolving Employee Disputes
  • Offering Real-Time Monitoring
  • Digital Storage for Easy Access of Footage

Video surveillance technology has become so valuable that The U.S. Department of Homeland Security relies heavily on it to assist with criminal acts throughout the country. In 2013, CCTV footage was used to identify and capture the Boston Marathon bombers and it’s used daily to protect us from any acts of terrorism. On a smaller scale, it’s used by over 50% of businesses large and small to protect their employees and help counter any illegal behavior.

However, despite common misconceptions video surveillance is meant to be a complement to an on-site security force and not a replacement. The primary purpose of security is to prevent crime, and while technology can be an excellent deterrent, it’s only useful when there are active, trained security agents supervising the cameras and ready to move if a criminal act is being done.

When you combine video surveillance with professional security officers monitoring that footage, you are provided with comprehensive protection of your assets. An onsite security agent provides a proactive approach to crime, and video surveillance extends the strength of their response. Combing these two tactics helps organizations prevent criminal acts and accomplish their overall goal of safety and loss prevention.

Overall, integrating innovative surveillance technology with your onsite security conclusively improves the security of a sensitive area. The combined benefits are continuous and necessary for a safe and secure environment.

Echelon protection and surveillance

Echelon protection and surveillanceEffective security is significant to a successful business and therefore selecting the right security partner for your organization is a process that shouldn’t be overlooked. The wrong choice can impact your safety, productivity and how your company is perceived, along with your bottom line. Although there are many security companies to choose from, it is important to find one that best fits your needs.

How do you know you’re choosing the right security partner? Follow our guidelines below.

Vetted, Trained & Certified

All too often you will find security officers that have only been given basic training for their position, such as communication, observation and reporting. Instead, you should look for security officers that go beyond that with proven experience in the field and are certified to effectively take action to defend your life and property. A highly vetted, trained and certified officer will make quicker, more intelligent decisions in dangerous, stressful and unpredictable situations.

Specialized Experience

Security officers being considered for your company should have experience in the industry they’re serving since each type of business comes with its own unique challenges. They should be well informed of all protocols, directives and duties with on-site experience so they can successfully protect your company and provide enhanced security measures when needed.

Security Solutions

Not every business situation requires an onsite officer on patrol, but comprehensive protection can still be offered through a variety of integrated security solutions. A security provider that’s serious about your protection can provide video surveillance and access control, which offers both indoor and outdoor control over your facility during any time of the day.

Licensed, Bonded & Insured

The right security partner will be licensed, bonded and insured so you can be certain of professional quality and services. It also means that any lawsuits or violations against the company are disclosed for your comfort. A security provider that is active in these requirements not only stays compliant with the law and protects their officers but presents the highest level of professionalism to their clients, which protects you from liability.

Customer Centric

A security provider working in your best interest helps guide you to develop effective strategies and methods for managing your organization’s safety and security. You should look for a company that stays involved and holds open communication to help solve your needs. It should be a collaborative partnership in order to ultimately ensure that they’re meeting your needs and adding value throughout your facility.

Choosing security for your business is an important decision. However, by concentrating on these guidelines during your search for a security provider, you can be assured that you’ll select the right company.

Two empty chairs

How to Prevent Workplace Violence During Termination

Two empty chairsTerminating employees is one of the most stressful and unpleasant aspects of doing business, but necessary for continuing the success of your company. Often an employee being terminated won’t expect it and can turn violent or aggressive due to a surge in emotions. They can act out through threats, verbal abuse or physical assaults on you or even other employees. Although we hope situations like this don’t arise, it’s an unfortunate truth that must be managed properly so you can protect yourself and your workplace.

Job loss has been cited by employers of all sizes as one of the top three factors that contribute to instances of workplace violence and has become the highest risk for management and human resources professionals today. Unfortunately the threat of workplace violence is only increasing. So, how do you keep your business safe and handle this risk during termination? Prevention.

Prevention is the surest way of stopping a problem before it starts, which is why it’s crucial for any business to develop a termination plan including security personnel for when the need arises. Having the presence of trained security staff during a termination meeting or afterwards to escort an employee from the premises is an exceptional deterrent for violence and a smart precaution. Professional guards are trained to look for suspicious activity and can spot an aggressive situation before it gets out of hand. They are trained in protection techniques in order to reduce the potential threat of workplace violence and reduce potential liability to your business.

Professional, respectful and trained security agents are worth the investment – no matter the size of your organization. One violent employee can cost your business millions. The Department of Justice estimated that the cost of workplace violence to employers was approximately $6.2 million dollars, which can include the aggravation of lawsuits, compensation claims and loss of productivity. It also puts your company under the spotlight for being unsafe and irresponsible. However, most workplace violence is preventable by simply having security efforts in place.

No one is immune to workplace violence, which is why it’s paramount to secure your workplace. Lower the risk of a high risk employee before it turns ugly, and hire trained and certified security agents. You’ll gain peace of mind in knowing that if an unpleasant situation does occur, you have someone there protecting you and your business.

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